FAQS
HOW DO I BOOK AN APPOINTMENT?
Appointments can be booked by email, text or phone call. All our contact details are available on the website. If contacting us via message please provide the breed of dog that you would like grooming and a preference of dates/times. We will aim to get back to you within 24 hours.
HOW MANY DOGS DO YOU GROOM AT A TIME?
Our dog grooming services are provided on a one to one basis meaning we only groom one dog at a time.
WILL MY DOG BE RESTRAINED OR MUZZLED WHILST BEING GROOMED?
We will always use the minimum restraint required when grooming all dogs. For the safety of your dog, they will always be restrained with a loop collar when in the bath or on the table to prevent them from injury. Dogs who are unable to stand whilst being groomed will be supported with a belly strap.
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Muzzling of dogs is only used as a last resort. If your dog shows signs of aggression towards the groomer they may have to be muzzled for the groomers safety. Please let us know in advance if your dog has been muzzled at a previous groomers.
MY DOG IS MATTED, WHAT WILL YOU DO?
For severely matted coats, a complete clip off may be the only choice. The best solution for the welfare of the dog will always be discussed with the owner first.
WHEN SHOULD MY PUPPY HAVE ITS FIRST GROOM?
We recommend getting your puppy booked in for a groom as soon as possible. They can visit our grooming studio a week after their second set of vaccinations. Getting them used to being brushed and the noise of a hairdryer at home will help them feel more comfortable on their first visit to the groomers.